B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: This role involves executing installations and repairs of FTTH/FTTA network technology for residential clients, ensuring service continuity and efficient customer support. Key Highlights: 1. Connect people, ideas, and businesses through digital and social inclusion. 2. Install and repair fiber optic networks. 3. Serve customers in a courteous and efficient manner. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber optic provider in Brazil. We operate a fiber optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide from north to south and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Perform installation and repair services for FTTH and FTTA residential network technologies; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service faults, including slow speed, Wi\-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence upon request; * Relocate equipment to a new address per customer request; * Perform upgrades by replacing or adding devices when customers change their service plans; * Install internal and external cable infrastructure and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position as directed by management. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license (permanent); * Residency in: CAMPOS DOS GOYTACAZES \- RJ; * Availability for flexible working hours / travel; **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal With the purpose of **connecting people, ideas, and businesses to promote digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer experience. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/