Description
Job Summary:
This role involves providing 1st and 2nd level technical support, managing IT systems, and ensuring operational efficiency of the IT environment.
Key Highlights:
1. First- and second-level technical support to users
2. Administration of workstations and support for Windows servers
3. Monitoring of the IT environment and preventive action on incidents
**Prerequisites:**
* Technical or higher education in progress/completed in IT (Networks, Systems, Computer Science, or related fields);
* Experience in technical support to users (1st and 2nd level);
* Knowledge of networking (TCP/IP, DNS, DHCP, VPN, and Wi-Fi);
* Experience with ticketing tools (e.g., GLPI or similar);
* Basic knowledge of hardware and computer maintenance;
**Responsibilities:**
* Installation, configuration, and maintenance of IT systems, software, and equipment;
* First- and second-level technical support (remote and on-site) to users;
* Administration of workstations and support for Windows servers;
* Configuration and support for networks (TCP/IP, DNS, VPN, Wi-Fi);
* Monitoring of the IT environment and preventive action on incidents;
* Ticket management via GLPI, ensuring SLA compliance;
* Execution of backup and data recovery routines;
* Support for ERP systems and user guidance;
* Documentation of procedures and escalation of issues when necessary;
* Other duties related to the position.
**Compensation:** Competitive salary + R$ 700.00 meal allowance + Dental plan + Telemedicine health assistance + Wellhub.