Hi, we are Tripla. A Brazilian technology company that protects and accelerates businesses — this is our purpose. We operate nationwide with specialized solutions in infrastructure, cybersecurity, business continuity, and governance & compliance. We work to remove the technological barriers that hinder sustainable business growth. With our solutions, we help keep operations available, protected, and compliant — enabling you to save resources and invest more time in your business strategy. Having served over 500 organizations and partnered with leading market players, we co-create a more efficient, resilient, and scalable future for our clients. And what sets us apart? We believe extraordinary people deliver extraordinary results. Here, every Tripulante is an essential part of our journey! **We are looking for an Implementation Manager responsible for ensuring that Tripla’s implementation projects are delivered on time, within scope, with healthy margins, and high customer satisfaction — through disciplined management of projects, partners, and implementation teams.** **Key Responsibilities:** Project Management * Plan, coordinate, and monitor end-to-end implementation projects (kick-off → go-live → stabilization). * Translate commercial proposals into clear project plans, including scope, schedule, deliverables, responsibilities, and risks. * Conduct status meetings with customers, partners, and internal teams, ensuring visibility, alignment, and documented decisions. * Manage risks and blockers, making timely decisions and escalating critical issues when necessary. * Ensure adherence to deadlines, scope, and budget by proactively preventing deviations. * Standardize the use of project management methodologies and tools (e.g., templates, checklists, schedules, playbooks). * Collaborate closely with Product, Technology, and Customer Success teams to ensure implementations align with platform strategy and capabilities. * Ensure delivery quality by conducting post-mortems on key projects (lessons learned, process improvements). Partner Management * Manage the portfolio of partners involved in implementation projects (consultancies, integrators, third parties). * Define, together with leadership, the partner engagement model for projects (responsibilities, SLAs, roles per phase). * Ensure partners meet deadlines, quality standards, and processes defined by Tripla. * Monitor partner performance using KPIs (on-time delivery, quality, customer satisfaction, rework, average ticket size, partner NPS). * Serve as the focal point between partners and internal departments to resolve conflicts, align expectations, and drive continuous improvement. * Support the Partnerships/Business team in selecting, evaluating, and developing new implementation partners. * Assist in creating and evolving partner playbooks, training paths, and certification programs. People Management * Lead the team of implementation analysts/coordinators, ensuring clarity around roles, priorities, and individual goals. * Conduct performance management based on objective metrics (deliverables, quality, efficiency, process adherence). * Develop the team technically (implementation methodologies, product knowledge, client business) and in soft skills (communication, negotiation, conflict resolution). * Hold regular 1:1 meetings, delivering direct, honest, and development-oriented feedback. * Ensure efficient team allocation across projects (balancing workload, complexity, and strategic priorities). * Reinforce a culture of discipline, accountability, and continuous improvement aligned with Tripla’s values. * Actively participate in hiring, onboarding, and ramp-up processes for new team members. **Requirements:** Education * Bachelor’s degree in Business Administration, Engineering, Information Systems, Computer Science, or related fields. * Postgraduate studies or certifications in Project Management (PMP, PMI-ACP, Scrum, Kanban, PRINCE2) are highly valued. Experience * Prior experience as an Implementation / Project / Professional Services Manager in a technology, software, or consulting company. * Proven track record managing multiple medium- to large-scale projects simultaneously. * Experience managing business partners / integrators / consultancies in B2B contexts. * Experience leading teams (formal or matrixed), with clearly defined goals and outcome-based accountability. Technical Knowledge * Proficiency in project management tools (Jira, Asana, Monday, MS Project, or similar). * Solid understanding of agile and hybrid project methodologies. * Ability to read and understand technical documentation and integrations (APIs, basic architecture, etc.) — you don’t need to be a developer, but you must “speak the language.” * Intermediate/advanced proficiency in Excel or Google Sheets (for tracking KPIs, resource allocation, and status updates). * Strong written and verbal communication skills for engaging with executive clients and technical teams. **Additional Information:** * Willingness to travel * Competitive market-aligned compensation. * Daily allowance of R$40.10 per business day. * Gympass. * Allya. * Training and certification incentives. * Birthday day off.