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Job Summary: A TIC (Information and Communication Technology) support professional focused on resolving complex problems, acting as a technical intermediary, and ensuring excellence in service delivery and solution implementation. Key Highlights: 1. Resolving complex technical problems. 2. Acting as a technical intermediary and subject matter expert. 3. Professional growth in a dynamic and innovative environment. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT domains. All share a common strategic vision oriented toward excellence in service delivery and solution implementation. * Resolving more complex issues that other analysts cannot resolve; * Acting as an intermediary between the CONTRACTOR and the TRIBUNAL’s specialists to address specific technical matters; * Creating, testing, and approving standard system images jointly with the TRIBUNAL; * Testing and approving applications across diverse TIC environments; * Participating in events, facility changes, rollouts, and other TIC projects as required by the TRIBUNAL (remotely and/or on-site, at the TRIBUNAL’s discretion); * Conducting technical inspections upon request; * Regarding the knowledge base for on-site support: i. Developing, updating, and approving with the TRIBUNAL documentation containing technical standards and procedures for handling requests; ii. Training on-site support staff to ensure compliance with newly created or updated documentation; iii. Collaborating with the curation team to ensure the knowledge base remains up-to-date, accurate, and aligned with the TRIBUNAL’s needs; iv. Performing periodic audits of documentation, identifying and implementing improvements, and maintaining the knowledge base’s quality standards. * Ensuring achievement and maintenance of appropriate service levels: i) Executing activities outlined in Annex III – Remote and On-site Support compatible with the professional profile; * Providing support via tickets opened in the TRIBUNAL’s ITSM tool; * Providing updates on request status whenever requested; * Proactively conducting periodic analyses to diagnose recurring incidents; * Following all scripts and manuals formally established by the TRIBUNAL; * Performing tasks of similar nature and complexity compatible with the position. **Responsibilities and Duties** * Minimum 5 years of proven experience in TIC technical support, evidenced by CTPS or signed employment contracts. * Adaptability * Ability to document support solutions * Clear and effective communication (oral and written) * Willingness to learn new technologies * Documentation skills * Ability to handle high-pressure situations and solve problems under stress * Patience * Proactivity **Requirements and Qualifications** * At least one of the following in the TIC field: * Completed secondary-level technical course * Completed or ongoing undergraduate degree (minimum 50% completed) * Completed postgraduate degree (Lato Sensu or Stricto Sensu) * HDI Desktop Support Technician certification * At least one of the following certifications: * CompTIA A+ Core 1 (220-1101) or its successor * CompTIA A+ Core 2 (220-1102) or its successor * Microsoft Certified: Azure Fundamentals or equivalent (subject to TRIBUNAL evaluation and approval) * ITIL Foundation with minimum 10 hours of instruction * LGPD training focused on the public sector, minimum 15 hours of instruction * Basic network configuration * Hardware – Technical English * Computer assembly * Information security practices * Windows 10 or later operating system **Additional Information** We highly value our employees and therefore offer a comprehensive benefits package designed to promote well-being, security, and quality of life, including: Salary: BRL 7.487,05 Transportation Allowance – Daily commuting assistance between residence and workplace. Meal/Feeding Allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Comprehensive health plans ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous capacity building for professional growth. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. We are looking for talented individuals eager to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment offering real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e-mail: recrutamento@wyntech.inf.br
