Browse
···
Log in / Register
Job Summary: Lead the Analytics & Data Science team for Customer Service, coordinating deliverables and ensuring metric quality, with a focus on data-driven insights and proactivity. Key Highlights: 1. Embody entrepreneurial energy and surpass limits 2. Work with commitment and dedication, embracing change as opportunity 3. Develop AI-powered solutions and lead multidisciplinary teams At Mercado Libre, we are democratizing commerce, money, and payments across Latin America. In Customer Experience, we inspire trust in our users by delivering extraordinary experiences. We connect emotionally in every interaction, offering solutions and exceeding expectations across multiple support channels. To achieve this, we plan our operational capacity, design support models, monitor performance, and manage our teams’ knowledge—always focused on generating a positive impact on the experiences of millions of people, learning from the e\-commerce and fintech worlds within a challenging and fun work environment! **We seek individuals who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their best because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive atmosphere, joy, and fun. * Know how to build together with others and enjoy teamwork. Imagine yourself leading challenging, dynamic, and innovative projects, **and being responsible for:** * Managing the Analytics \& Data Science team to deliver solutions for Meli Customer Service. * Coordinating data delivery and CX provider requirements to help them improve management. Ensuring the quality of metrics that providers calculate using our data. * Collaborating closely with senior Customer Service leadership to understand objectives, strategies, and required experiments—supporting and amplifying them through data. * Managing your own team and leading multidisciplinary working groups to drive impact via foundations enabling Customer Service to become increasingly data-driven and proactive. Examples: anti-fraud, query culture, capacity accuracy in data visualization. * Elevating team seniority by enhancing technical knowledge, incorporating best practices, and empowering team members to deliver greater and higher-quality impact. * Developing AI-powered solutions that deliver strong scalability for end-user areas. **Requirements:** * Bachelor’s degree or higher, plus experience managing people. * Solid expertise in SQL, data modeling, project management, and exploration tools such as Tableau and Looker. * Intermediate/advanced Spanish proficiency, as you will manage teams in Argentina and Colombia. * Knowledge of artificial intelligence, natural language processing, and machine learning is a plus, as is proven experience in projects involving GenAI, AI agents, or machine learning. * Experience with natural language processing is a plus. **We offer you:** * The opportunity to join an entrepreneurial company where we love thinking big and long-term. * Being the protagonist of your development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Collaborating and learning alongside outstanding professionals and experts. * An excellent work environment, equipped with everything you need to have a great experience. :) Mercado Libre does not contact candidates offering opportunities in exchange for payment. All open positions are available on our careers website. If you receive any request for money, be cautious!
