Monitoring Agent

Description

AlmavivA is an Italian multinational with a strategic presence in Latin America, where it leads the digital transformation of the Customer Experience and Debt Collection markets through AlmavivA Experience, Almawave do Brasil, CRC, and Almacontact Colombia. It manages over 530 million interactions annually, delivered via innovative and customized solutions for more than 60 clients across diverse sectors, including financial services, telecommunications, utilities, mobility, automotive, aviation, retail, and e-commerce. AlmavivA stays aligned with market transformations, service personalization, and the digital universe—combining intelligence and technology to deliver superior consumer experiences. Qualifications: Proficiency in CCTV and monitoring systems, with skills in PowerPoint, Excel, and Outlook. Strong writing and cohesive composition abilities. Responsibilities: Assist in configuring and performing minor adjustments to cameras at each site. Identify cameras requiring adjustment and directly escalate to the site-responsible analyst. Monitor all sites daily and flag cases involving violations of the Code of Ethics and Conduct (e.g., use of electronic devices, food, bags, backpacks in contact centers; inappropriate attire or posture). All such alerts will be registered in the Financial Portal and forwarded to the site-responsible analyst, who will route the findings to operational managers and await feedback on applied disciplinary measures. Assist site analysts in collecting images and videos related to criminal acts, potential frauds (systemic, financial, timekeeping), and vandalism against the company’s tangible assets. Pre-analyze files requested by the Corporate Security team—regarding locations and/or employees—to support potential investigations. Assist in image recovery to resolve service tickets. Minimum Education: High School (Secondary Education) * Medical assistance * Childcare allowance * Career development plan * Dental assistance * Meal voucher * Food voucher * Life insurance * Transportation voucher