Technical Support Engineer

Description

Job Summary: Technical Support Engineer at Mercado Livre to design and scale innovative and secure systems, solving high-impact problems in a dynamic environment with cutting-edge technology. Key Highlights: 1. Design and scale innovative and secure systems 2. Work in a dynamic environment with cutting-edge technology 3. Democratize e-commerce and financial services in Latin America As a **Technical Support Engineer** at Mercado Livre, you will design and scale innovative and secure systems that solve real-world, high-impact problems. You will work in a dynamic environment with cutting-edge technology, applying engineering best practices, proprietary AI models, and continuous learning, all aimed at democratizing e-commerce and financial services across Latin America. Imagine\-yourself leading challenging, dynamic, and innovative projects and **being responsible for:** * Efficiently diagnosing and resolving hardware, software, and network issues by providing on-site and remote technical support to distribution center users. * Administering and maintaining the technology infrastructure—including servers, networks, and storage systems—to ensure proper operation and high availability. * Monitoring equipment performance and performing preventive maintenance, proactively identifying and resolving issues to ensure operational stability. * Managing mobile device solutions and endpoint monitoring tools, administering asset inventories, and keeping technical procedure documentation up to date. * Providing support and administration for end devices used in logistics operations—such as thermal printers, handheld data collectors, barcode scanners, and other mission-critical operational devices. * Incorporating artificial intelligence and automation tools into technical support and infrastructure operations to optimize incident analysis, detection of recurring patterns, and report generation. **What we’re looking for in you?** * Academic background in Information Technology, Engineering, Computer Science, or related fields, with over five years of proven experience in technical support and infrastructure administration. * Proficiency in TCP/IP, DNS, DHCP, and firewall configurations, as well as security policies, VPN, QoS, and routing protocols such as OSPF and BGP. * Experience administering Windows, ChromeOS, and macOS operating systems, as well as managing Active Directory and monitoring tools like Zabbix and Grafana. * Technical knowledge of end devices, including support for mission-critical operational environments, asset management, and troubleshooting end-user devices and peripherals. * Familiarity with frameworks such as ITIL and SRE, and agile methodologies; experience in logistics environments is highly valued. **Are you excited to leave your mark on Latin American technology?** Apply now and join our purpose! Work modality: On-site Location: Sorocaba, Porto Feliz, and surrounding areas