Job Description: The Sales Associate must consult clients’ needs and offer the most suitable value proposition; Expand clients’ opportunities to connect with additional services so they can fully enjoy what they love in life; Demonstrate to clients that there is always a solution; Build relationships and deliver an enchanting experience in every client interaction. Requirements: * High school diploma; * Basic knowledge of Microsoft Office suite; * Sales and customer service experience preferred; * Familiarity with sales targets and performance indicators is a plus; * Experience in telecommunications is a plus; * Knowledge of Android and iOS systems is a plus. * Provide in-person or online customer service using the company’s official tools, in a consultative manner to identify client needs and offer a unique value proposition; * Conduct product and service demonstrations, clarifying questions regarding specifications to provide greater confidence for the client’s decision-making; * Sell products (mobile phones and accessories) and services (plans and digital services) according to client needs, following company procedures and guidelines; * Support clients in resolving issues related to Vivo’s services; * Promote product and service offers and actively attract new customers; * Establish and foster client relationships, reflecting one’s personal brand aligned with Vivo’s DNA to maintain this bond; * Contribute to organizing customer flow in-store and managing waiting lines when necessary; * Arrange products in the display window and keep it organized according to company standards.
João Silva
Indeed · HR
João Silva
Indeed · HR
