Challenging projects that increasingly seek technological and human-centered solutions to enhance people's experience and interactions. Our open-minded culture fosters a flat organizational structure, enabling decisions to be made based on facts and data, always placing customer interests first. A people-first company where employees work autonomously and creatively. With an entrepreneurial spirit, each of us is the protagonist of our own story. Although everyone enjoys autonomy to steer their own lives, our routine is intense—we dream big and love what we do! Responsible Freedom We do what we want. We are accountable for our decisions, committed to everything we undertake, and respectful of others’ autonomy. We are a company of individuals who work with autonomy and creativity. Our workplace is a relaxed, inclusive, and challenging environment! Culture Our culture values diversity and the potential of every individual. You have the freedom to be yourself! Benefits We offer flexible benefits, allowing you to choose and customize your benefits package to best suit your needs and those of your family. Through a points-based system, you can allocate points among medical and dental assistance, life insurance, meal and food vouchers, fuel vouchers, a birthday day off, and several other programs. **What we expect from you:** * Professional responsible for leading analyses and crisis rooms focused on investigating issues in applications, * Proactively identifying, diagnosing, and resolving complex incidents in production environments. * Handling escalated incidents (L2/L3) * Root cause analysis and solution proposals * Code corrections and corrective maintenance * Implementation of continuous improvements * Log analysis and impact assessment * Ensuring SLA compliance * Integration and alignment with technical and business teams * Preparation and updating of technical documentation **Requirements:** * Prior experience in L2/L3 application support * Hands-on troubleshooting experience in production environments * Ability to read and maintain code * Experience handling incidents and managing SLAs * Java / WMS / APIs and microservices / Azure / React / Node.js **Mandatory:** * Fluent English. At NTT DATA, we strive to foster an inclusive culture. We believe diversity drives innovation and delivers outstanding results; therefore, we do not discriminate against persons with disabilities, gender, sexual orientation, race/ethnicity, age, origin, family composition, or appearance. All our job openings are posted under this principle. Join our team!
João Silva
Indeed · HR
João Silva
Indeed · HR
