Administrative Assistant

Description

Job Summary: Support the administrative and operational routine of an expanding fragrance brand, contributing to order dispatch organization, customer service, and internal tasks. Key Highlights: 1. Customer service via WhatsApp and social media 2. Order picking, packaging, and organization 3. Opportunity to grow with an emerging brand You will join a fragrance brand in a growth phase, expanding its online sales operations across Brazil. At this stage of expansion, the company seeks a person to support daily administrative and operational routines—contributing to order dispatch organization, customer service, and internal task support. This is an opportunity for individuals who enjoy dynamic environments closely tied to business operations and wish to closely follow the growth and structuring of an emerging brand. ### **Main Responsibilities** * Provide **customer service** via WhatsApp and social media * Guide customers on products * **Pick, package, and organize orders** * Issue **invoices** and shipping labels in the internal system * Coordinate pickups with courier services (Correios, Jadlog, and others) * Support **reverse logistics** processes (exchanges and returns) * Issue **bank slips** when necessary * Organize **basic spreadsheets** and administrative documents * Provide occasional support for the brand's **in-person events** ### **Technical Requirements** * Prior experience in customer-facing roles * Experience in administrative or operational routines * Basic knowledge of Excel (opening, organizing, and consulting spreadsheets) ### **Behavioral Profile** * **Strong communication skills** and ease in interacting with customers * Proactivity * **Problem-solving attitude** * **Organization** * Interest in growing alongside the company * Energy to work in a lean and expanding environment ### **Benefits** * Transportation allowance * Meal allowance * Totalpass Minimum Education: High School Diploma