Process Analyst

Description

Job Summary: The candidate will monitor and validate the execution of activities across various departments, support leaders and teams, map workflows, identify failures, and propose process improvements. Key Highlights: 1. Monitoring and validation of processes across various areas 2. Supporting leaders and teams in organizing requests 3. Identifying failures and proposing operational improvements **Responsibilities** * Monitor daily execution of activities across departments: * Customer Service / Help Desk * Technical Support * Development * Marketing * Administration * Sales * Validate compliance with established processes, standards, and deadlines; * Support leaders and teams in organizing requests and operational routines; * Map and update existing workflows; * Identify operational failures and propose practical process improvements; * Create and maintain operational documentation, checklists, and procedures; * Support monitoring and control of operational KPIs and departmental productivity; * Ensure proper recording and tracking of activities in internal systems and tools; * Serve as a liaison point between departments to coordinate deliverables. **Requirements** * Currently pursuing or holding a bachelor’s degree in **Information Technology, Business Process Management, or related fields**; * Basic or intermediate knowledge of technology environments and technical support; * Experience with operational routines and process monitoring; * Organized, analytical profile with strong attention to detail; * Ability to work effectively across multiple departments simultaneously. **Preferred Qualifications** * Experience in technology companies or MSPs; * Exposure to Help Desk or IT operations; * Familiarity with task, ticketing, or project management tools; * Basic understanding of ITIL or agile methodologies. **Behavioral Profile** * Hands-on, execution-oriented profile; * Operational organization and discipline; * Strong communication skills with technical teams; * Proactive problem-solving for day-to-day issues; * Focus on efficiency and continuous improvement. Compensation: R$2\.500,00 \- R$3\.000,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Company mobile phone * Life insurance * Meal voucher * Food allowance * Transportation voucher Education: * Bachelor’s degree completed (preferred) Work Location: On-site