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Control Desk

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Modality: On-site Working hours: 2:20 PM to 10:00 PM Alternate days off between Saturday and Sunday. Responsibilities Responsible for online monitoring of customer service operations (monitoring, identifying, and reporting operational deviations and SLA indicator deviations (Planned vs. Actual) in real time, as well as managing agent skill assignments, evaluating demand versus delivery versus availability versus service profile. Benefits: * Dental care assistance * Childcare allowance * Meal voucher * Transportation voucher Work location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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