Description
Modality: On-site
Working hours: 2:20 PM to 10:00 PM
Alternate days off between Saturday and Sunday.
Responsibilities
Responsible for online monitoring of customer service operations (monitoring, identifying, and reporting operational deviations and SLA indicator deviations (Planned vs. Actual) in real time, as well as managing agent skill assignments, evaluating demand versus delivery versus availability versus service profile.
Benefits:
* Dental care assistance
* Childcare allowance
* Meal voucher
* Transportation voucher
Work location: On-site