We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we’re remote, we’re united. We hold regular ceremonies to stay connected, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** * A proactive professional, capable of swiftly resolving requests and strongly committed to customer satisfaction. **Your day-to-day responsibilities will include:** * Receiving, classifying, registering, handling, resolving, and—when not possible—escalating incidents/tickets and service requests to another support level; * Registering incidents/tickets in the ITSM tool to ensure proper routing to the correct team; * Guiding users on current processes, policies, and procedures; * Informing requesters about incident/ticket status, providing clarifications, guidance, and information; * Performing software configuration and maintenance. **Requirements and qualifications** * **Knowledge of:** * Windows; * Microsoft Office Suite; * Active Directory; * Hardware and software; * Information security; * Computer networks; * Fundamentals of information security; * Customer service. **Preferred qualifications:** * Technical courses or a degree in Information Technology (IT); * ITIL certification; * **Working hours:** Monday to Friday, from 8:00 AM to 5:00 PM; * **Work model:** 100% on-site; * **Work location:** Araxá, Minas Gerais—MG. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth**; * **Performance evaluations** and **feedback**, aimed at continuous development of our people; * **Meal and/or food allowance**, for grocery shopping and meals; * **Medical and dental assistance**, ensuring your and your family’s well-being; * **Pharmacy partnership**, offering discounts on medications; * **Childcare allowance**, per current policy; * **Gym membership partnership**, encouraging physical activity; * **SESC partnership**, providing diverse cultural and leisure activities; * **Partnerships for language learning, technology training, and online course platforms**; * **Payroll-deductible loans**, with attractive interest rates + financial education program; * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more; * **Employee referral program**, with opportunities for rewards and bonuses; * **Group life insurance**. Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?