Junior Benefits Implementation Analyst

Description

**About the position** The Junior Benefits Implementation Analyst will be responsible for supporting new Sankhya Benefits clients from the start of implementation until they are independently and securely using the platform. This person will directly execute onboarding and implementation activities, ensuring an organized, consultative, and efficient experience for clients. Daily responsibilities include platform configuration, training sessions, schedule tracking, and end-to-end client support throughout the implementation journey. We are seeking an organized, dynamic individual with strong communication skills and the ability to quickly learn new tools and processes. **Responsibilities** * Lead end-to-end implementation activities for Sankhya Benefits clients; * Serve as the primary client contact throughout the entire implementation process; * Align expectations, monitor progress, and ensure clarity in deliverables; * Configure the platform according to benefit rules, wallets, orders, and registrations; * Conduct consultative onboarding and training for client users and administrators; * Record and maintain up-to-date project information in the CRM; * Monitor the portfolio of clients undergoing implementation, proactively flagging risks and potential delays; * Organize and manage project timelines, scopes, and deliverables; * Ensure a smooth transition to the Support team, with complete and accessible documentation. **What we’re looking for** * Prior experience in customer service; * Strong organizational skills and familiarity with digital systems and tools; * Excellent written and verbal communication skills; * Ability to rapidly learn new tools and processes; * Organized profile with autonomy to structure and prioritize tasks; * Clear, empathetic, and consultative communication when engaging with clients; * Proactivity, dynamism, and a sense of urgency in daily work; * Adaptability to change and dynamic environments; * Interest in learning, growing, and working in a technology environment. **Nice-to-haves** * Experience supporting customers for benefits products such as Caju, iFood Benefícios, or similar; * Prior experience implementing SaaS systems; * Hands-on experience with onboarding, training, or client implementation; * Knowledge of CRM and project management tools; * Experience managing multiple concurrent requests or a client portfolio; * Analytical mindset and ability to identify risks and opportunities for process improvement. **Benefits** * Vitta Health Insurance Plan * Unimed Seguros Health Insurance Plan * Metlife Dental Insurance Plan * Gympass/Wellhub * Meal/Voucher Allowance * Mobility Allowance * On-site Massage * Life Insurance * Birthday Day Off * Pet Insurance Selection question(s): * What is your desired gross monthly salary (CLT) for this position? Experience: * Customer service, support, or implementation (Mandatory) Work location: On-site