IT SUPPORT ANALYST

Description

Job Summary: IT Support Analyst to provide user support, identify and resolve system issues, log service requests, and train new employees. Key Highlights: 1. User technical support and resolution of system issues 2. Conducting training for new employees 3. Clear and efficient communication with users **Position: IT Support Analyst** **Work Model:** On-site | CLT **Location:** Downtown Belo Horizonte **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM **Job Description:** We are seeking an IT Support Analyst with strong communication skills, proactivity, and a high capacity for learning. This professional will be responsible for providing user support and conducting training for new employees on the company's system. **Education Requirements:** Bachelor's degree in Systems Analysis, Computer Networks, or related fields. **Main Responsibilities:** * Provide technical support to users (basic and intermediate levels); * Identify, analyze, and resolve system-related issues; * Log and track service requests, ensuring resolution within established deadlines; * Assist in documenting processes and creating support materials; * Conduct training for new employees on system usage; * Ensure clear and efficient communication with users to facilitate understanding of solutions. **Requirements:** * Prior experience in technical support or customer service; * Strong verbal and written communication skills; * Ability to teach and effectively convey knowledge; * Quick comprehension of processes and systems; * Organizational skills and proactivity in managing tasks