**Delight customers with fast and effective service!** If you have strong communication skills, empathy, and enjoy helping people, this opportunity is for you. As a **Customer Service Consultant SAC N1**, you will be responsible for delivering multichannel support, clarifying inquiries, resolving requests, and ensuring a positive experience for customers. We seek a communicative, organized professional committed to service quality and customer satisfaction. **Responsibilities and duties** * **Multichannel support:** Conduct proactive and reactive interactions via phone, chat, WhatsApp, email, and social media. * **Customer support:** Clarify questions about products and services and provide basic technical guidance. * **Operational handling:** Process exchanges, negotiations, and cancellations in accordance with company policies. * **Information recording:** Log interactions in the CRM system, ensuring traceability and accurate customer data updates. * **Retention and opportunities:** Identify opportunities for customer retention and cross-selling or upselling of products and services. * **Performance metrics management:** Focus on key metrics such as Average Handling Time (AHT), Service Level, Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS). * **Service quality:** Ensure empathetic, humanized, and solution-oriented service across all channels. **Requirements and qualifications** * Completed high school education. * Intermediate knowledge of basic computer skills. * Proficient typing speed. * Prior experience in customer service is desirable. * Familiarity with customer service systems or CRM platforms is desirable. **Behavioral competencies:** * **Empathy:** Ability to understand and respond to customer needs. * **Communication:** Clarity and conciseness in interactions. * **Active listening:** Attention to fully understand and resolve customer requests. * **Organization:** Proper control and documentation of information. * **Agility:** Speed and efficiency in handling customer interactions. * **Solution focus:** Orientation toward effectively resolving customer requests. **Additional information** **Salary:** * R$1\.621,00\. **Working hours:** 6-hour shift schedule. * **Our benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Internet plan discounts; * Transportation Allowance; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have established a benchmark for **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **pay-TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand professionals forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and service excellence. We value an environment that fosters **personal and professional development**, always guided by our core values.
João Silva
Indeed · HR
João Silva
Indeed · HR
