Service Scheduling Assistant

Description

Job Summary: A professional responsible for assisting in the organization, scheduling, and control of technical services, supporting customers, monitoring performance indicators, and providing administrative support. Key Highlights: 1. Assistance in organizing and scheduling service activities 2. Support in customer communication and monitoring of performance indicators 3. Administrative support and prioritization of service requests Responsible for assisting in organizing and scheduling service activities within the unit. Performs basic technical service control, tracking execution times, recording service and labor entries in the system, and supporting customer communication—all under the guidance of the scheduler or responsible manager. Assists in monitoring performance indicators and incidents, relaying information to the technical team to ensure service quality. Supports the prioritization of service requests by verifying equipment and tool availability as well as schedule constraints, contributing to adherence to established timelines. Also provides administrative support for departmental routines, maintaining updated records and facilitating communication among the workshop, technicians, and customers. Employment Type: Full-time, CLT Permanent Contract Benefits: * Medical insurance * Dental insurance * Free parking * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance