Job Summary: Responsible for customer and broker support, document organization, real estate financing processes, and document verification. Key Highlights: 1. Customer and broker support during pre-sales and financing processes. 2. Organization of documents, contracts, and customer systems. 3. Document verification and registration of potential customers. With 24 years of experience in the Construction Industry, Pafil embodies the spirit of a young company—yet one rich in knowledge and quality in everything we do. Pafil’s purpose is to enhance our customers’ quality of life through the delivery of the best real estate properties. Our mission is not merely to grow, but to grow responsibly—with commitment and quality toward our employees, customers, suppliers, and investors—through quality of life, location, and accessibility when purchasing our products. At Pafil, we believe our employees make the difference in generating business results. Here, we are continuously improving and embracing challenges to best serve both our external and internal customers—because the quality of our product lies in our customers’ satisfaction. So… if you seek purpose, Pafil seeks you. \#Building Stories and Cultivating Talent. **Responsibilities:** * Provide customer support to address inquiries and assist with real estate financing processes; contact customers to request updated documentation for credit analysis and schedule appointments. * Organize documents, contracts, and systems (related to customers). * Support partner brokers during pre-sales processes. * Perform document verification and register potential customers. **Activities:** * Support internal sales schedules; * Support CCA (partners); * Verify documents for full credit analysis; * Handle and resolve customer complaints; * Conduct pre-registration checks; * Validate registrations—data verification; * Organize customer dossiers and files (digital and physical). **Requirements:** * Completed high school education; * Proficiency in Microsoft Office; * Excel skills; * Experience in credit analysis (real estate) is a plus; * Strong writing and data analysis skills; * Excellent communication and organizational skills; * Experience in customer service; * Knowledge of the real estate market is a plus. **Our Benefits:** * Dental care assistance * Discount club * Pharmacy partnership * Flexible working hours * Medical care assistance * Transportation allowance * Day Off * Meal allowance or food voucher