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We care for our employees so that this care extends to the population we serve.\n\n\n**Key Responsibilities:**\n\n\n* Provide service to internal and external visitors at the front desk, managing entry and exit flow, and offering guidance to clients regarding hospitalized patients via system consultation; direct delivery personnel, internal mail pouches, postal services, and other services to appropriate hospital departments;\n* Review the incident log from the past 36 hours and the pending issues folder to identify potential incidents requiring follow-up;\n* Answer and place internal and external calls as needed, providing all necessary information and forwarding calls to the relevant department when required;\n* Cover for inpatient admissions and emergency department reception staff during lunch breaks;\n* Follow protocols and routines established by immediate supervisors for special situations (e.g., media visits, public officials, emergencies) to prevent disruptions and optimize initial service;\n* Contact on-call teams to execute required services;\n* Receive requests for patient/representative medical record copies, complete the specific request form, and guide requesters on the delivery procedure;\n* Comply with and respect company-established policies and procedures, as well as standards set by certification bodies adopted by this institution.\n\n \n\n\n**Required Qualifications:**\n\n\n* Completed high school education;\n* Prior experience in customer service required;\n* Basic computer skills;\n* Availability to work on a 12x36 schedule from 7:00 AM to 7:00 PM.\n\n \n\n \n\nKeywords: Amil, Grupo Amil, Receptionist, Hospital Reception, Reception, Hospital, Healthcare, PcD, People with Disabilities, North Zone, Rio de Janeiro, RJ\n\nWe foster an innovative, diverse, equitable, and inclusive culture. 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