Job Summary: We are seeking a technical support professional to register, classify, and analyze service tickets; provide in-person and remote support; resolve Level 1 support requests; and perform maintenance on equipment within a dynamic and collaborative environment. Key Highlights: 1. Dynamic, collaborative, and diverse environment with rapid growth and stability 2. Certified by Great Place To Work (GPTW) 3. Focus on continuous learning and professional development **WHO WE ARE** -------------- We are an organization specializing in financial reconciliation. Our purpose is to delight and serve people with reliable information. Here, you will find a dynamic, collaborative, and diverse environment within a rapidly growing company built on strong foundations—and certified by Great Place To Work (GPTW). Our company is growing rapidly and solidly; therefore, if you are passionate about continuous learning and seek growth and development, this is the place for you! **Values That Connect Us:** * Together, we drive our customers’ success * Passion for people and for what we do * Openness to change and innovation * Our arguments are data-driven * We act as business owners and results-driven enthusiasts * Our good humor makes everything lighter * We practice open feedback * Respect and inclusion of diversity Our culture defines who we are today and who we will become tomorrow. If this resonates with your journey, apply to our opportunities. \#vemserBoavista! **Responsibilities and Duties** * Register, classify, and analyze service tickets in the helpdesk system; * Provide in-person and remote technical support to employees as needed; * Resolve Level 1 support requests (e.g., password resets, printer configuration, basic hardware and software issues); * Escalate complex tickets to analysts or specialized teams; * Perform preventive and corrective maintenance on computers, laptops, and peripherals; * Install and configure equipment (computers, printers, accessories); * Update equipment inventory and ticket records; * Communicate clearly with users to understand issues and guide solutions. **Requirements and Qualifications** * Degree in Technology (e.g., Systems Analysis and Development, Computer Science, Information Systems, or related fields). * Prior experience in **technical support or helpdesk** (including internships or practical training). * Knowledge of computer and peripheral maintenance. * Strong communication and user relationship skills. * Organizational ability to manage tickets, records, and support priorities. * Remote support on days when the company permits off-site assistance (if required). **Desirable:** * Basic knowledge of networking, operating systems (Windows / Linux), and information security principles. * Familiarity with ticket management tools. **Additional Information** **Our Benefits:** * Partnership with Swile – Flexible meal/food allowance for greater freedom. * Home Office Allowance. * Birthday Day Off to celebrate as you deserve! * Health Insurance and Dental Insurance * Bonus for referring outstanding talent to our team. **For Your Development:** * Internal development pathways to grow with us. * A library filled with physical and online books to broaden your horizons. * Boavista Academy: courses and training for your professional advancement. * Exclusive discounts through partnerships with educational institutions. **For Your Quality of Life and Mental Health:** * Total Pass: special discounts at gyms to keep your body and mind in top shape. * Massage therapy to relax and enhance well-being. * On-call Psychological Support for assistance whenever needed. * A celebration-oriented culture and a calendar packed with internal marketing events. * Experience in an agile culture that values innovation and collaboration. At Boavista, we breathe innovation and embrace challenges that propel us to deliver increasingly extraordinary results. We are a market leader in receivables reconciliation—passionate about our work and committed to excellence at every step. If you are someone who enjoys creating, transforming, and growing, this is your place. Here, we value ideas, encourage development, and celebrate achievements. We seek professionals eager to embark on a journey of continuous evolution and who view challenges as opportunities to stand out. We proudly hold the Great Place to Work (GPTW) certification for six consecutive years—a reflection of our commitment to people and the strong culture we’ve built together. Join a team that dreams big, achieves more, and is ready to go even further.