Customer Service Agent (Consultative Profile)

Description

Job Summary: We are seeking a Customer Service Consultant who goes beyond traditional customer service—focusing on understanding the customer, identifying needs, and offering personalized solutions. Key Highlights: 1. Focus on consultative service and building trust-based relationships 2. Opportunity for professional growth and development 3. Collaborative and dynamic environment with continuous training Flexible Hours (to be agreed upon) \| Earnings starting from R$ 2\.300,00 \+ bonuses The #1 economic consulting firm in Brazil, operating in the market for 9 years, currently has openings for Customer Service Consultants. **About the opportunity:** We seek a professional who goes beyond traditional customer service. Here, the focus is on deeply understanding the customer, identifying their needs, and delivering solutions that truly make sense. If you enjoy listening, analyzing, and building trust-based relationships—this role is for you. **Key Responsibilities** * Deliver consultative service by understanding the customer’s context and pain points * Propose customized solutions focused on results * Build and maintain strong customer relationships * Monitor the customer journey to ensure a positive experience * Act strategically to support retention * Collaborate closely with internal sales teams **What We’re Looking For** * Excellent verbal and written communication skills * Active listening and empathy * Analytical mindset and solution-oriented approach * Proactivity and ownership mentality * Prior experience in consultative service, consultative sales, or customer relationship management is not required but will be considered a plus * Proficiency with digital tools * Completed high school education * Minimum age of 18 * Easy access to the Campo Grande neighborhood (Rio de Janeiro) **What We Offer** * Variable earnings based on productivity (starting from R$ 2\.300,00\) * Opportunities for growth and development * Collaborative and dynamic work environment * Ongoing training and continuous learning * Bonuses, incentives, and recognition programs * Transportation allowance **Why This Role Is Different** Here, you won’t just be a service representative—you’ll be a strategic partner to the customer, empowered to think independently, propose ideas, and drive real impact while continuously learning and developing new skills. Compensation: Starting at R$2\.300,00 per month Benefits: * Transportation\-allowance Work Location: On-site