The professional will perform inbound, outbound, and chat customer service; Seek affiliated companies for partnerships; Administrative tasks related to the position; Assist bereaved families at the funeral home; Internal scheduling with the client removal operations; Generate service orders; Confirm and close completed service orders. Required Education and Experience: * Completed Bachelor's degree (Administration or related fields) * Experience in inbound, outbound, and chat customer service * Desirable knowledge in claims management * Interest in working with goals and results * Good verbal and written communication skills Required Competencies: * Empathy * Good interpersonal relationships * Strong communication skills * Organization * Dynamism Neighborhood: Centro City: São João de Meriti Salary: R$ 2.319,41 Benefits: * Transportation allowance * Meal voucher * Basic food basket * Dental plan * Health insurance * Family assistance * Birthday day off * Study incentive * Pharmacy discount * Totalpass Working Hours: 12x36 shift, daytime (06:00 to 18:00) or nighttime (18:00 to 06:00) – Full schedule availability required. Minimum Education Level: Bachelor's Degree