**REQUIREMENTS:** \- Completed high school or currently studying Logistics, Administration, or related fields; \- Advanced Office package skills; \- Experience in the logistics/transportation sector; \- Strong oral and written communication skills; \- Availability to work from 08:00 to 18:00 (Monday to Friday). **RESPONSIBILITIES:** Responsible for providing the necessary support to ensure smooth information and service flows, as well as maintaining good relationships with BBM’s customers and service providers, contributing to monitoring whether services delivered to customers comply with agreements between BBM and its customers regarding timing, costs, service quality, and information flow. \- Identify customer needs and report them to other team members involved in customer service; \- Support KPIs and monitor/control established performance indicators; \- Comply with and uphold Quality and Environmental values and policies, as well as the company’s internal regulations; \- Develop and maintain relationships with customers and the Customer team; \- Monitor operational and administrative processes, such as billing, in accordance with customer requests and BBM’s rules established in the customer’s SOP; \- Monitor and report on data quality and other sector-specific KPIs; \- Maintain contact with customers to provide updates/information and clarify questions related to processes; **BENEFITS:** \- Meal Allowance: R$ 30.00 (per working day) \- Food Basket: R$ 150.00 (attendance-based) \- Health Insurance \- Telemedicine Health Insurance \- Dental Insurance \- Life Insurance \- Partnership with SEST SENAT (free services) \- Usecred Card Job Type: Full-time, Permanent CLT Salary: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Health insurance * Dental insurance * Food basket * Life insurance * Meal allowance * Transportation allowance