**The Mission:** Transform Customer Satisfaction into Recurring Growth (MRR) At **IMPULSO Marketing & Sales**, customer success is the key to our success. We are seeking an Account Manager with Extreme Accountability and a Long-Term Vision to serve as the strategic focal point for our franchisee client networks. Your mission goes beyond *Customer Success*: you will ensure retention, excellence in project delivery, and act as the primary driver of upsell and cross-sell—accelerating recurring revenue (MRR) across our portfolio. **Your Responsibilities:** Strategic Portfolio Management The Account Manager bridges IMPULSO’s sales strategy with customer outcomes, managing projects and expanding account value (LTV). **Key Activities** * Portfolio Management: Be the *owner* of your portfolio’s results, ensuring customer satisfaction and long-term partnership longevity. * Project Execution and Auditing: Lead implementation and optimization of projects across franchise networks, conducting daily and weekly audits to guarantee IMPULSO’s methodology is executed with excellence (focusing on standardized processes and data-driven reporting). * Revenue Expansion (Upsell/Cross-sell): Identify and present new IMPULSO solutions and services that add value to customers, closing new sales within the existing base. * Strategic Alignment: Conduct follow-up meetings with franchisees, using data to present results and action plans—embodying the value of *Deciding with More Courage, Less Comfort*. * Retention and Engagement: Actively monitor account health (Health Score), proactively identifying and resolving *churn risks*, and leveraging the *Franchisee Voice* to maintain empathy and alignment with the customer’s reality. **Requirements and Cultural Fit** * Experience: Proven track record as an Account Manager, Sales Executive, or Consultant in B2B consulting/service firms. * Analytical Mindset: Strong ability to analyze data and generate reports to justify strategies and decisions. * Process Orientation: Ability to standardize processes, audit execution, and uphold the principle of *Doing the Simple Things Well*. * Cultural Fit: Alignment with the values of the IMPULSO CODE, especially *Relentless Focus on Results* and *Continuous Learning*. **What We Offer:** Development and Quality of Life At **IMPULSO**, we invest in people who aim to build a legacy and grow above market average. * Employment Model: PJ (Legal Entity) – Full exclusivity. * Compensation: Competitive fixed salary + commission based on account expansion (upsell). * Work Location: Barra Mansa (RJ). * Accelerated Career Path: Clear Individual Development Plan (IDP) and a defined trajectory toward Coordination/Leadership roles. * Quality of Life and Well-being: Access to WELLHUB (formerly GYMPASS), because we recognize that mental and physical health is essential for peak performance. If you’re ready to become the reference Account Manager who masters retention and revenue growth for complex clients, we want to meet you! Job Type: Full-time Pay: R$3,000.00 – R$4,000.00 per month