Relationship Coordinator

Description

Job Summary: Responsible for managing customer service flow, optimizing processes, promoting training, mapping member journey, and developing engagement strategies. Key Highlights: 1. Customer service flow management and process optimization 2. Training promotion and team management 3. Member journey mapping and engagement **Description**: * Monitor team performance results and manage customer service flow; * Track performance indicators to innovate, optimize, and plan new processes for continuous improvement; * Promote training and team management; * Journey Mapping – Identify and analyze critical interaction moments for members; * Expectation Identification – Understand what members value to improve services; * Relationship and Engagement – Develop strategies to increase member loyalty; * Engagement Programs – Suggest implementation of initiatives to strengthen member connection with the Facility; * Content Development – Based on insights gathered from customer service interactions, share informative and educational materials for social media content targeting members; * Customer Service Team Training – Provide ongoing training for customer service representatives; * Strategic Meetings – Align with service providers to ensure high-quality customer service; * Service Audits – Conduct ongoing evaluations of service providers to maintain high standards; * Quality Indicator Development – Monitor and adjust metrics based on member feedback. Employment Type: Full-time CLT Salary: R$5\.800,00 \- R$5\.832,00 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Company-provided mobile phone * Food basket * Life insurance * Meal voucher * Food allowance * Transportation allowance Experience: * People Management (Mandatory)