Working Hours: Monday to Friday from 08:00 to 17:00 (Lunch break from 12:00 to 13:00) Candidate Characteristics: It is essential to have technical knowledge such as system implementation, configuration, and support, logical reasoning and abstraction ability, good perception of systemic relationships and cause\-effect Responsibilities: Represent the company in computer-related matters with internal and external clients; Participate in data collection and definition of methods and resources necessary for system implementation or changes; Train and assist users in using the company's systems to ensure their proper functioning; On-site and remote customer support; Support system implementation; Support in recording collected requirements; Support in opening service tickets; Monitoring customer service tickets/feedback; Support in software testing; Support in equipment/system configuration; Internal hardware and software support (Operating Systems and Internal Systems). Requirements: Bachelor’s degree in Systems Analysis, Information Systems, Computer Science or equivalent; Advanced computer skills required Experience in the role Windows Operating System Desired Skills: Remote access tools Text editor and spreadsheets Advanced Internet, Outlook, Mobile Visual Studio Online Data manipulation using SQL language Job Type: Full-time CLT Salary: R$1\.900,00 \- R$3\.000,00 per month Benefits: * Meal allowance * Food voucher * Transportation voucher