Customer Success

Description

Job Summary: A professional to ensure an impeccable customer journey, transforming doubts into trust and problems into agility, with a focus on service excellence and customer satisfaction. Key Highlights: 1. Focus on Relentless Pursuit of Results and Customer Success. 2. Welcoming and Solution-Oriented: Transforming doubts into trust. 3. Extreme Accountability and Focus on Service Excellence. Your mission is to ensure the customer’s journey at **IMPULSO** is flawless, embodying **Relentless Pursuit of Results and Customer Success**. You are the professional who brings **Welcoming and Solution-Oriented Support** to life—transforming doubts into trust and problems into agility. **Core Responsibility:** Address all customer requests in group chats, create tickets for the technical team, and guarantee that no customer is left without a response—ensuring satisfaction and retention at IMPULSO. **Amplify the Legacy:** Ensure the support provided reflects our excellence, making customers feel confident continuing to build a **Legacy** of growth with us. What Will You Do? Your routine will be fast-paced and centered on service excellence. We highly value **Extreme Accountability** regarding response time (SLA). * **Community Management:** Monitor and actively support customer groups, serving as IMPULSO’s voice in daily interactions. * **Triage and Ticket Creation:** Identify customer needs and convert them into clear, precise tickets for the operations/technical team. * **Strategic Follow-up:** Provide swift responses to customers regarding their requests, ensuring they never need to ask, "Where does my request stand?". * **Vigilance and Presence:** Remain attentive and available throughout the day so no message goes unnoticed. Our Non-Negotiable Attitudes (Cultural Alignment) We seek a professional who lives the **IMPULSO CODE** in their veins: * **Relentless Pursuit of Results and Growth:** Your goal is to see the ticket resolved and the customer satisfied with the speed of your response. * **Extreme Accountability:** You own the communication with the customer. If a request arises, you are fully responsible for responding—from start to finish. * **Doing the Simple Things Well:** You turn the customer’s complex doubt into a simple solution and a human-centered service experience. * **Long-Term Vision:** Your service is not just about "replying to messages"—it’s about building relationships that protect accounts and prevent churn. Requirements and Differentiators * Proven experience in **customer service or support** (preferably B2B). * Strong written communication skills (clear, quick, and empathetic). * Ability to organize and manage multiple groups and tickets simultaneously. **Are you the professional who transforms support into CONQUEST? Submit your resume and help us elevate our customers’ experience.** Job Type: Internship Compensation: R$800.00 per month