CS3 - Senior Customer Success

Description

Job Summary: The professional will support clients enrolled in acceleration programs, providing tailored assistance, advisory services, and consulting to ensure their growth and outcomes. Key Highlights: 1. Opportunity to work with purpose and direct impact on customer success 2. Continuous development in sales, marketing, and customer success 3. Dynamic, collaborative, and results-oriented environment **Mission:** Closely monitor clients of the Evolução Group’s Acceleration Programs, delivering personalized support, advisory services, and consulting—ensuring their progress and results based on the methodology. **Responsibilities:** \* Provide advisory and support via WhatsApp groups \* Conduct onboarding and welcome meetings with acceleration program clients \* Deliver tutorials to assist clients with implementation \* Maintain weekly contact with clients, proactively offering assistance \* Respond to questions regarding the program and methodology \* Monitor clients and ensure their success within the programs **What We Offer:** \* Comprehensive training on the company, programs, and methodology. \* Continuous development in sales, marketing, and customer success \* Close supervision and leadership support \* Opportunity to work with purpose and direct impact on customer success \* Variable bonuses for conducted meetings (onboarding, tutoring, and welcome sessions) \* Career development plan with growth potential and salary increases \* Dynamic, collaborative, and results-oriented environment \* Flexibility, autonomy, and self-management of time \* Birthday day off to celebrate freely and promote well-being **Requirements:** \* Professional appearance and formal communication \* Bachelor’s degree completed or in progress \* Knowledge and experience in commercial areas \* Proficiency in CRM systems \* Experience in remote customer service and client relationship management \* Strong verbal and written communication skills \* Ability to lead meetings \* Empathy, active listening, and consultative attitude \* Autonomy, organization, and accountability \* Focus on goals and results \* Consultative meeting facilitation \* Ability to clearly explain methods and tools \* Portfolio management and performance tracking \* Proficiency in platforms such as Zoom, CRM, and WhatsApp Business \* Prompt response to inquiries and problem resolution **Employment Type:** \* Location: Campo Grande, RJ. \* Schedule: Full-time \* Salary: R$ 4\.000,00 \* Performance-based bonuses (up to R$ 1500) 0.3% bonus on upgrades and resales – Quarterly rule Job type: Full-time Compensation: R$4\.200,00 per month Benefits: * Transportation allowance Education: * Currently pursuing or having interrupted undergraduate studies (Mandatory) Experience: * Customer Success (Mandatory) Work location: On-site