Job Summary: We are seeking a Customer Success Executive to strengthen relationships, retain customers, and identify growth opportunities within Senior Sistemas’ customer base. Key Highlights: 1. Manage customer portfolio and conduct follow-up meetings 2. Monitor success and customer satisfaction indicators 3. Proactively address churn risks Because the challenge of developing the best solutions to accelerate the business of thousands of companies is also what motivates us to transform our ideas into results, creating outstanding experiences for our people and evolving the tech ecosystem. A GPTW-certified company proud of its people and committed to offering growth journeys, learning opportunities, and valuing diversity—of people and of thought. Because it’s more than a job—it’s a role at Senior. **ABOUT THE CHALLENGE:** We are looking for a Customer Success Executive to join Senior Sistemas – PE Branch, focused on managing the customer base in the Northeast region. This professional will be responsible for strengthening customer relationships, ensuring retention, and identifying opportunities to grow the portfolio. **Main Responsibilities:** * Manage customer portfolio and conduct follow-up meetings. * Monitor success and satisfaction indicators. * Proactively address churn risks. * Identify expansion opportunities within the installed base. **WHAT WE EXPECT FROM YOU:** * Experience in Customer Success or B2B account management. * Consultative mindset with strong customer focus. * Strong communication and organizational skills. **WHAT COULD ENHANCE YOUR APPLICATION:** * Experience in SaaS or corporate software companies. * Experience with ERP systems or Senior solutions. * Customer Success certifications. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR – Profit and Results Sharing; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass – Gym and wellness benefit; * OnHappy – Travel benefits and advantages; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Newborn assistance; * Pet care assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity—of people and of thought. It is precisely this approach that enables us to achieve outstanding results, driving customer success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest enterprise management software developers. With over 35 years of history and nationwide presence, we drive digital transformation for thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, reinforcing our presence across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose—to Empower People and Accelerate Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: