Job Summary: Professional to handle invoice issuance, dispatch, and analysis, aiming to resolve billing incidents and provide accurate customer service. Key Highlights: 1. Experience in the billing sector, including invoice issuance and analysis. 2. Negotiation and problem-solving skills. 3. Technical support and guidance on resolving billing discrepancies. Requirements: * Experience in the billing sector, performing invoice issuance and dispatch, as well as analysis and resolution in coordination with the department. * Completed or ongoing undergraduate degree. * Proficiency in Excel (intermediate level is a plus). * Strong verbal and written communication skills. * Negotiation and problem-solving skills. * Analytical ability and focus on tasks. Responsibilities: * Timely issuance and dispatch of invoices to customers according to due dates, commercial agreements, billing modalities, and each customer’s specific billing requirements. * Review pre-invoices submitted by customers and verify that transport documents correspond to actual transport services performed. * Temporarily block DACTEs (Electronic Transport Documents) in the system from billing, pending resolution of various operational incidents, until proper regularization is completed, based on analysis conducted by the Billing Analyst. * Support the Billing Analyst in addressing invoice discrepancies reported by customers; manage such discrepancies by redirecting them to respective departments and follow up for responses, including necessary value recalculations and authorizations for financial adjustments to correct customer invoices, overseeing all processes related to billing regularization, tax recovery, and fee recovery. * Apply discounts and courtesy adjustments to DACTEs and/or invoices, upon request by the Billing Analyst, arising from issuance errors, operational errors, or commercial requests. * Record and correct invoices, upon request by the Billing Analyst, regarding root causes of DACTE issuance failures, forwarding findings to responsible departments and requesting corrective actions to prevent recurrence. * Closely monitor customer receipt of invoices and issue duplicate invoices when necessary, ensuring receivables are collected within the commercially agreed timeframe. * Extend invoice due dates upon request by the Billing Analyst and Billing Manager, following feasibility assessment and identification of justification. * Provide technical support to business units, advising on procedures for resolving DACTE issuance failures. * Stay updated on tax regulations and related procedures. * Verify, during system consultation, whether fiscal operations comply with transport document issuance processes; if non-compliant, implement appropriate fiscal and customer-related regularizations. * Process Commercial Department requests regarding new customers, based on Operational and Commercial Forms, registering billing modalities and specifics in the system, upon request by the Billing Analyst. * Support the Billing Analyst in handling external customer demands related to errors in issued Fiscal Invoices (NF-e), particularly those issued by NF-e issuers sent to transport providers; present and inform customers about FISCO requirements and provide technical guidance on resolving such failures. * Respond to customer inquiries via various communication channels, record their requests, and deliver accurate, professional service. * Perform other duties as assigned by the immediate supervisor.