Senior Customer Success Analyst

Description

Job Summary: Senior Customer Success Analyst to manage customer portfolios, ensure platform adoption, monitor engagement, and propose retention and expansion initiatives. Key Highlights: 1. Strategic customer portfolio management 2. Engagement monitoring and proposal of retention actions 3. Internal team collaboration for product improvements and strategies Technology companies are seeking a Senior Customer Success Analyst in São João de Meriti. **Responsibilities:** Conduct strategic onboarding and ongoing portfolio management to ensure platform adoption and usage. Monitor engagement, churn risks, and growth opportunities, proposing retention and expansion actions. Lead client meetings, trainings, and presentations, both in-person and online. Analyze metrics, ROI, and success indicators to structure reports and action plans. Manage the portfolio, focusing on contract expansion, renewal, and revenue retention. Collaborate with internal teams—including Product, Support, and Sales—to contribute to product enhancements and multichannel strategies. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Hybrid \- Hybrid work model. * Candidates from Nilópolis, Belford Roxo, Duque de Caxias, or Mesquita are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00\.