Post-Sales

Description

Job Summary: This strategic role focuses on tracking the customer journey, identifying risks, leading consultative conversations, and strengthening relationships to ensure engagement and retention. Key Highlights: 1. Track the customer journey and usage/engagement metrics 2. Identify early risk signals and act proactively 3. Lead consultative conversations and strengthen relationships **About the Engagement Team (Post\-Sales)** The Customer Success team is strategic for Next Fit. This is where we ensure our customers remain active, engaged, and consistently perceive value from using our product, thereby fostering long-term relationships. Your day-to-day responsibilities: * Track the customer journey and their usage/engagement metrics * Identify risk signals (e.g., declining usage, dissatisfaction, friction) and intervene before issues escalate * Lead consultative conversations, understanding the customer’s context, goals, and challenges * Strengthen relationships and trust with a focus on retention and longevity * Support contractual discussions with clarity, confidence, and empathy What we offer: * Meal allowance of BRL 750.00 * Transportation allowance * On-site parking * São José Health Insurance Plan * Gympass * Birthday day off * Fruit Day * Game room * Alura online education platform * In-house library Minimum Education: High School Diploma