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Job Summary: A Level 1 technical support professional responsible for assisting users and diagnosing issues in systems and infrastructure, ensuring digital transformation in the public sector. Key Highlights: 1. Level 1 Technical Support for the SAJ Procuradorias system 2. Assistance in diagnosing network and hardware issues 3. Error analysis and simple database queries **Transforming markets with technology for over 30 years. We impact lives through Technology.** We develop technologies that drive digital transformation in the public sector and foster innovation in the Judiciary, Infrastructure and Construction, and Digital and Administrative Processes segments. As a pioneer in implementing digital processes nationwide, Softplan Public Sector develops solutions that enhance agility, transparency, and efficiency in services delivered to citizens. Our technologies accelerate digital transformation, meeting the diverse needs of governments at all levels. **Responsibilities and Duties** * Cover vacations for the resident team across various Softplan clients; * Provide Level 1 (N1\) technical support for the SAJ Procuradorias system, identifying, simulating, and resolving issues—or escalating when necessary—while guiding users, clarifying doubts, and fully registering support tickets; * Assist in verifying and diagnosing simple network and hardware issues; * Analyze errors, review logs, and execute simple database queries for diagnostics; * Ensure follow-up and status updates on support tickets with internal teams and end users. **Requirements and Qualifications** * Availability for travel (average of 30 days), including weekends; * Technical or undergraduate degree (in progress or completed) in IT-related fields; * Prior experience in technical support or user assistance (on-site and/or remote); * Basic or intermediate knowledge of Service Desk, network infrastructure (e.g., connectivity testing, link instability diagnosis, firewalls, viruses, etc.), and simple database queries (SQL, Oracle, etc.). Differentials: * Experience with Softplan systems or public/judicial management software for prosecutors’ offices; * Knowledge of ITIL or best practices in IT service management; * Experience as an IT resident at client sites, involving frequent on-site visits; * Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts. **Additional Information** **Work Model:** Hybrid **Benefits:** * Meal Allowance / Food Voucher; * Health and Dental Insurance; * Remote Work Allowance; * Profit and Results Sharing Program; * Setup Kit Voucher; * Life Insurance; * Birthday Day Off; * Health and Well-being Promotion Program; Partnerships and Discounts. * One of our core pillars is valuing people, and we proudly state that we are a company committed to diversity and inclusion. Therefore, we consider all candidates for our positions without distinction based on race, color, religion, gender or gender identity, national origin, disability, sexual orientation, ancestry, age, etc. We are specialists in SaaS software development and business management solutions, and for over 34 years, we have been the leading reference in the sectors we serve. Our pioneering spirit and expertise gained from over three decades of verticalized operations translate into solutions that not only overcome challenges but also set the market standard for excellence. As a result of our evolution, the Softplan Group has now reorganized into two distinct yet purpose-aligned divisions: **Softplan**, dedicated to the public sector. **Starian**, focused on the private market. **Softplan** We are pioneers focused on digital transformation in the Public Sector, with a clear objective: developing intelligent software solutions for the **Infrastructure and Construction, Digital Processes, and Judiciary** segments. We serve as a trusted technology advisor to the sector, with an impeccable track record in reliability, compliance, and reputation. **Starian** We develop and integrate SaaS (Software as a Service) solutions as a growth engine and enabler of new business lines across our target verticals, such as **Construction Industry, Legal Intelligence, and Operational Efficiency. ** We are guided by a culture that values initiative, connection, empathy, dynamism, and strategic thinking—fostering an environment of continuous growth, collaboration, and results orientation. Join the teams that turn challenges into real solutions and guide businesses toward the future
