Description: Apply quickly by email: Requirements and qualifications: * Proven experience in team management for customer service and/or Customer Service. * Experience in the telecommunications, distribution, or sectors with strong daily KPI management. * Prior experience leading internal teams (back office, customer service) and external teams (consultants/sales representatives). * Strong command of customer service indicators, collections, NPS, TMA, SLA, and related metrics. * Solid expertise in customer service and distributor relationship management. * Ability to operate in environments with intense internal demands and multiple priorities. Benefits: Meal allowance of R$ 40.00 Working hours: Monday to Friday, 44 hours per week Knowledge: Education: Postgraduate degree — (Organizational Administration/Financial Administration/Communication/Ethics and Citizenship/Prevention and Health/Digital Inclusion (Office Suite)/Corporate Sociology/Corporate Law/Human Resources)., Commercial Management — Completed 2512290202491888301