#### **About the N2 Support Analyst Job** **Join a living ecosystem where the future of business is created and experienced every day. Be part of this transformation!** At LUZA Group, passion, perseverance, and the drive to surpass limits define our path to success. Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and a significant business volume. Present in strategic markets such as Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China, we offer innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Everything we do is powered by the talent of our people. **This is a time of growth and opportunity. The future belongs to visionary minds. Join us!** Professional with experience in first-level support, capable of resolving common issues, working autonomously, and ensuring smooth operation of Brametal's IT environment. ### **Responsibilities** * Autonomous N1 support in resolving frequent incidents. * Installation, configuration, and maintenance of equipment (laptops, desktops, printers). * Support for corporate software, VPN, and internal tools. * Local network support (testing, connectivity, asset validation). * Configuration of user profiles, permissions, and groups. * Execution of procedures to correct recurring failures. * Support to the team in implementing Service Desk improvements. * Basic user training on best practices. ### **Requirements** * Completed technical degree in IT or related fields. * 13 years of experience in N1 or basic N2 support. * Knowledge of AD, Office 365, Windows, and ticketing tools. * Organizational, customer service, and prioritization skills.