**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Serve as a Data Translator, supporting the translation of data for teams across the Customer Experience (CX) ecosystem (Market Intelligence, Customer Insights, Customer Service, Technical Team, Marketing, Products); * Support collaboration between technical and business areas, making analyses more accessible and applicable to operations; * Interpret analytical deliverables under supervision, contributing to communicating insights that support decision-making; * Monitor and contribute to customer journey analyses, identifying opportunities for improvement; * Support the development of studies on customer experience KPIs (NPS, contact rate, FCR, churn); * Collaborate in organizing and updating databases used for CX analyses; * Assist in building simple customer segmentations, following guidelines from analysts and data scientists; * Participate in technical meetings and discussions to learn about analytical approaches, contributing operational suggestions; **Requirements and Qualifications** #### **We’re looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a consistent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential to:** ------------------------------------------------ * Reside in São Paulo; * Hold a bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Have experience with advanced Excel and SQL; * Possess knowledge of SAS, Cloudera, R, or Python; **Preferred qualifications:** ------------------ * Intermediate English proficiency; **Additional Information** **Position Details** -------------------- * Functional Classification: E3 * Directorate: MARKET INTELLIGENCE * Department: MARKET INTELLIGENCE MANAGEMENT SEGMENT * Hiring Manager: MAURICIO APARECIDO DE OLIVEIRA ALMEIDA / FABIO OLIVEIRA DE SOUZA At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best possible experience throughout your journey with us, we offer an attractive benefits package. Take a look: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Discounts and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connecting for a more fun and productive life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years, with 1.2 million lines ported in 2022. And there’s more: **We innovate** our products and services to better serve our users! Today, we offer solutions in **entertainment** (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **finance** (Claro Pay), and more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in projects focused on **education and citizenship.** **So, does this match? #JoinClaro and help us build the future together!**