Technical Support

Description

Job Summary: Technical Support for Next Fit customers, focusing on agile service, problem resolution, and a delightful experience. Key Highlights: 1. Agile and accurate customer support 2. Intelligent resolution of daily problems and challenges 3. Empathetic technical support that delights **Technical Support** **About the Company (Next Fit)** Next Fit is the #01 technology ecosystem for fitness and sports businesses in Brazil. We directly impact the routines of over 17,500 clients and 2 million students, simplifying processes from turnstile access to automated payments. Our culture combines an extremely welcoming environment with exceptionally high performance standards. As a "roxinho", you will have full access to training and leadership support—we do not require prior experience, but we expect you to take ownership of your professional development. The pace is fast, and continuous learning is part of our essence. It's the perfect place for those who want to be cared for by the company while delivering exceptional work and rolling up their sleeves to grow alongside us. **Responsibilities** * **Agile and Accurate Support:** Answering questions and guiding customers through system workflows, ensuring they maximize the tool’s potential. * **Problem Resolution:** Diagnosing tickets intelligently, acting as a true partner to customers in overcoming their daily challenges. * **Customer Experience:** Delivering technical support that is both technically effective (solving issues) and empathetic (delighting users). **Qualifications** * **Clear Communication and Empathy:** Ability to translate technical terms into simple language and put yourself in the customer’s shoes. * **Technical Curiosity and Thirst for Knowledge:** Willingness to dive into training, use our Alura platform, and master our software thoroughly. * **Emotional Intelligence:** Resilience to handle daily dynamism and maintain a positive attitude during customer interactions. * **Sense of Responsibility:** Autonomy to take ownership of an issue, investigate solutions, and take pride in delivering results. **Work Summary** * **Location:** 100% in-person in Criciúma - Santa Catarina * **Position Type:** Full-time * **Salary:** R$ 2000 - R$ 3000 per month * **Key Benefits:** VA of R$750.00 + Health Insurance + Gympass/Wellhub, among others. * **Career Path:** Merit-based, with real growth opportunities tied to your performance. * **Working Hours / Schedule:** Business hours *(Monday to Friday, 8:00 AM to 6:18 PM)*. **The work modality is 100% in-person in Criciúma - Santa Catarina.** Next Fit is a technology company based in Criciúma, Santa Catarina. For 7 years, we have existed with the purpose of supporting fitness and sports business managers in their mission to make our country healthier and transform lives through sports. Today, we are the **#1 technology provider for fitness and sports businesses in Brazil**. Our ecosystem connects every stage of the journey: from enrollment at the front desk to workout access via mobile phone, from automated payments to reports defining the business’s next step. Over 16,000 businesses and 2 million students experience this every day. #### **WHAT IT MEANS TO BE A ROXINHO** If Next Fit has grown so significantly in such a short time, it is because a legion exists—transforming ideas into technology, challenges into solutions, and goals into achievements. We affectionately call these people **roxinhos**. Here, study and improvement are not optional. Our pace is fast, our standards are high, and knowledge sharing is part of daily life. If you don’t see yourself in this environment, it’s better to stop here. But if this makes your eyes shine, you may well be in the right place. Being a roxinho means having autonomy to create, responsibility to deliver, and pride in seeing your own work impact thousands of businesses and millions of students.