Level 1 Support Technician - Mid-level

Description

Job Summary: As a Mid-level Level 1 Technical Support Analyst, you will be responsible for addressing and resolving IT-related requests, ensuring high-quality service delivery to clients across Microsoft 365 environments, operating systems, and networks. Key Highlights: 1. Collaborative work environment 2. Opportunity for growth and a structured career development plan 3. Access to training and certifications in the IT field We are seeking a Mid-level Level 1 Technical Support Analyst to join our IT team. The professional will be responsible for addressing and resolving issues related to Microsoft 365 environments, operating systems, computer networks, Windows servers, and general technical support—ensuring high-quality service delivery to clients. **Key Responsibilities:** * Provide technical support to end users in corporate environments, with emphasis on Microsoft 365 (Outlook, OneDrive, Teams, SharePoint, etc.). * Perform diagnostics and resolution of issues in Windows 11 operating systems, including installation, configuration, and maintenance. * Conduct basic administration and support for Windows Servers (Active Directory, permission management, DNS, file sharing, etc.). * Identify, analyze, and resolve computer network issues such as connectivity problems, network device configuration, and basic diagnostics. * Document technical tickets and applied solutions within ticket management systems. * Configure and maintain hardware, printers, peripheral devices, and mobile devices. * Monitor and ensure server operations by performing basic updates and backups. * Stay up-to-date with emerging technologies and best practices in the technical support field. **Requirements:** * Prior experience in technical support companies or IT outsourcing environments. * Proficiency in the Windows 11 operating system, including advanced troubleshooting. * Practical experience with Microsoft 365 tools, including support and configuration. * Knowledge of computer networking (DNS, DHCP, TCP/IP, Wi-Fi, switches, and routers). * Familiarity with basic Windows Server and Active Directory administration. * Experience with remote support and ticket management systems. * Excellent communication skills and customer orientation. * Certifications related to Microsoft 365, Windows, or networking (preferred). **Preferred Qualifications:** * Basic knowledge of information security, such as firewalls and antivirus solutions. * Experience with automation and integration of applications using the Microsoft Power Platform. * CompTIA A+, Network+, Microsoft Azure Fundamentals, or similar certification will be considered an advantage. **What We Offer:** * A collaborative work environment and opportunities for growth. * Access to training and certifications in the IT field. * A structured career development plan. * Attractive benefits, including support for professional development.