IT Technical Support Assistant

Description

Job Summary: We are seeking an IT Technical Support Assistant to configure equipment, monitor service tickets, and provide initial technical support to internal users, ensuring smooth system operations. Key Highlights: 1. Experience in technical support to users and configuration of IT equipment 2. Work experience at a multinational company that values people and promotes growth 3. Opportunity to join an innovative team in the real estate sector At Cushman \& Wakefield, we are driven by transforming spaces into high-value experiences for people and businesses. With a global presence in over 60 countries, approximately 50,000 employees, and a strategic focus on corporate real estate, we deliver innovative and customized solutions across Facilities Management, Property Management, Projects, Leasing, Real Estate Transactions, Property Valuation, Capital Markets, and other specialized services. If you seek to join a multinational company that values people, fosters growth, and invests in a more inclusive future, join Cushman \& Wakefield. Dare to go beyond with us! We are looking for a professional to work as an **IT Technical Support Assistant** in **Santo Amaro/SP – 100% On-site**. **Main Responsibilities**: * Perform basic configuration of team-used equipment, such as laptops and work devices; * Monitor and support technical tickets related to access, login, equipment, and printers; * Provide initial technical support to internal users, assisting with daily technical issues; * Support monitoring of incidents related to connectivity and basic IT infrastructure; * Collaborate with internal teams and vendors to route and track requests; * Record and monitor support cases and incidents, ensuring organized and controlled demand management; * Contribute to the proper functioning of equipment and systems used in operations. **Requirements**: * Completed High School education; * Experience or basic knowledge in user technical support (desktop support); * Basic knowledge of laptop configuration, access setup, and IT equipment support; * Familiarity with user support and technical ticket tracking; * Proficiency in Microsoft Office Suite. **Preferred Qualifications**: * Currently pursuing a Bachelor’s degree in Information Technology, Networking, Systems, or related fields; * Prior experience in technical support within a corporate environment; * Hands-on experience configuring equipment and supporting internal users; * Experience recording and tracking IT service tickets; * Strong communication skills and a user-focused support profile. **What We Offer?** * Meal Voucher; * Food Allowance; * Transportation Voucher; * Medical and Dental Insurance; * Life Insurance; * Wellhub (Gympass); * Discounts on Courses and Universities; * Funeral Assistance; * Payroll-Deductible Loan (Itaú); * Psychological Support Program; * IVI – Emotional Care Platform; * Daycare Assistance (for mothers); * Newborn Gift Assistance; * Monthly Health and Wellness Calendar; * Social Action Committee; * Diversity Agenda (in-person meetings, webinars, and diversity groups); * Access to 3,000 LinkedIn Learning courses; * Career Development Opportunities. Do you want to feel challenged, motivated, and valued every day? Inspire change and leave a legacy? Join the Cushman \& Wakefield team and help us build a better business world! Minimum Education Level: High School (Secondary Education) Desired Education: * High School (Secondary Education) * Dental insurance * Life insurance * Transportation voucher * Meal voucher * Food allowance * Daycare assistance * Medical insurance