E-commerce Analyst

Description

Job Summary: We are seeking an E-commerce Analyst with a focus on marketplaces to boost digital channels, optimize processes, and improve customer experience. Key Highlights: 1. Strategic marketplace and proprietary e-commerce operations 2. Online sales optimization and customer journey enhancement 3. Data and performance metrics analysis We are looking for an E\-commerce Analyst with strong marketplace expertise to drive our digital channels forward. We seek an analytical, proactive, and results-oriented professional with strategic vision and hands-on operational knowledge. You will be responsible for ensuring online sales growth, process optimization, and continuous improvement of the customer experience. **Key Responsibilities** * Manage and optimize the proprietary e\-commerce platform * Operate and scale marketplace sales on: * Mercado Livre * Amazon * Shopee * Magazine Luiza * Create and optimize listings (titles, descriptions, SEO, and images) * Monitor competition, pricing, and product performance * Track key metrics including: * Conversion rate * Revenue * ROAS * Cancellations * Manage inventory and integration with hubs (e.g., AnyMarket) * Support logistics operations and SLA improvements * Work with paid media (Google Ads and Meta Ads) * Analyze data via Google Analytics and Looker Studio * Propose continuous improvements to the customer journey **Requirements** * Practical experience operating on Mercado Livre (mandatory) * Knowledge of e\-commerce platforms (JET, VTEX, Shopify or similar) * Intermediate/advanced Excel proficiency * Experience in product listing and SEO * Familiarity with metrics and performance analysis **Preferred Qualifications** * Experience with integration hubs (AnyMarket, Bling, Tiny) * Retail or distribution industry experience **Behavioral Profile** * Analytical and data-driven mindset * Ability to organize and manage multiple tasks * Proactivity and ownership mentality * Strong communication skills with internal teams * Results-focused **What We Expect From You** * Consistent growth of online sales * Improved marketplace performance * Reduced cancellations and operational failures * Enhanced customer experience Minimum Education: Bachelor's Degree * Dental Insurance * Health Insurance * Meal Allowance * Transportation Allowance