Data Technician I (Telecommunications) / SP

Description

Job Summary: A professional responsible for on-site B2B technical support, handling installation, configuration, support, and maintenance of data and networking solutions to ensure service stability and quality. Key Highlights: 1. Technical support for B2B customers, with a focus on networks and data. 2. Installation and support for networking equipment (Cisco, Datacom, Juniper). 3. Guarantee of technical quality and customer satisfaction. Provide on-site technical support to B2B customers, being responsible for the installation, configuration, support, and maintenance of data and networking solutions, ensuring stability, quality, and availability of contracted services. The professional will interact directly with corporate environments, performing diagnostics, technical interventions, and support for networking equipment. **Responsibilities and Duties** Main responsibilities Provide on-site technical support to B2B customers. Install, configure, and support switches and routers. Work in network environments using Cisco, Datacom, and Juniper equipment. Perform network troubleshooting (physical and logical layers). Support activation, testing, and validation of data links and services. Record support cases, diagnostics, and applied solutions. Ensure SLA compliance, technical quality, and customer satisfaction. **Requirements and Qualifications** Technical High School Diploma in Telecommunications (preferred). Availability for travel. Driver's license category B. Flexible working hours. Experience in system maintenance. Experience in telecommunications environments. Experience in customer service. Previous field technical experience. ### **Being Always Together is What Drives Us!!!** We are Algar, a people-serving company belonging to the Algar Group, committed to best ESG practices. Our greatest expertise lies in connecting people and innovating to positively transform the future. With over 70 years of history, we have built a comprehensive portfolio of technology and telecommunications solutions serving corporate (B2B) and retail (B2C) customers across Brazil. Here, you’ll find access to voice, data, IT, IoT, and Artificial Intelligence services; ultra-fast internet (Fiber and 5G); high-quality mobile and fixed telephony; and a company recognized as a sustainability leader in environmental, social, and corporate governance matters — ranked among the best places to work by GPTW. Because we care deeply about our human capital, pillars such as health, safety, and well-being form the foundation for developing our 4,000+ associates — how we refer to our employees. With our eyes on the future, we’re here to offer the best IT and telecommunications products and services for your life and business — and we’re also ready to be your top choice for professional growth and career development. That’s what it truly means to be **\#AlwaysTogether.**