Telecommunications Analyst

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Professional to administer and support VOIP telephony solutions, with focus on integrations, IVR configuration, and WAN network support. Key Highlights: 1. VOIP telephony operations and integrations with dialers 2. IVR configuration and inbound routing 3. Support for WAN network environments and network topologies **Responsibilities** * Administer and support VOIP telephony solutions * Perform integrations with automatic dialers * Configure and maintain IVRs and inbound routing flows * Analyze and dimension channels for outbound and inbound operations * Support the architecture, configuration, and maintenance of WAN network environments * Work with network topologies, routing, and connectivity * Identify and resolve incidents related to telephony and networks **Required Skills and Knowledge** * Knowledge of **VOIP telephony solutions** * Experience with **dialer integrations** * Knowledge of **IVR configuration and inbound routing** * Analytical ability for **channel dimensioning** in contact centers * Knowledge of **WAN technologies** * Knowledge of **network topologies and routing** **Desirable** * Experience in **active telemarketing companies**, using **Code7 (Ayty)** and **Rede Service (DSS)** dialers * Experience in inbound environments such as **Genesys, Twilio, and Cisco** **Work Schedule:** 6x1 Minimum Education: Bachelor's Degree

Some content was automatically translated

Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

Similar jobs

Operational Supervisor - Brazil Transfer

Job Summary: A professional responsible for monitoring and coordinating logistics operations activities, ensuring customer service and fleet support,

Coordinate operational activities and customer service
Provide fleet support and resolve unloading anomalies
Negotiate freight rates with third-party drivers

João SilvaIndeed

Junior Logistics Operations Analyst

Full-time

Onsite

Itapeva,Minas Gerais

Job Summary: The Junior Supply Chain Analyst will support and monitor Line Haul transportation operations, ensuring efficient cargo flow between facil

Line Haul transportation operations support and monitoring
Performance data analysis and decision-making support
Continuous improvement of transportation processes and workflows

João SilvaIndeed

SENIOR FACILITIES ANALYST

Full-time

Onsite

Itapeva,Minas Gerais

Job Summary: Senior Facilities Analyst to manage services, contracts, and maintenance, ensuring a functional, safe, and high-quality work environment.

Integrated national-level Facilities management
Focus on standardization, quality, and cost optimization
Close collaboration with internal teams and suppliers

João SilvaIndeed

Store Consultant

Full-time

Onsite

Praia Grande,Santa Catarina

Job Summary: We are looking for a proactive and communicative individual to delight customers in selling telecommunications, home appliances, and fina

Delight customers in selling products and services
Collaborative, dynamic environment that values innovation
Opportunity to build a purpose-driven career

João SilvaIndeed

STREET SWEEPER OPERATOR - ITAPEVA

Full-time

Onsite

Itapeva,Minas Gerais

Job Summary: Operate mechanical street sweepers to clean roads and external areas, including equipment operation, waste collection, basic machine insp

Operating mechanical street sweepers for cleaning roads and external areas.
Operating the equipment and collecting waste.
Complying with safety regulations and performing basic machine inspections.

João SilvaIndeed

Logistics Analyst I

Full-time

Onsite

Itapeva,Minas Gerais

Job Summary: Join Team Schein as a Team Schein Member, where every individual matters, the environment is light, collaborative, and welcoming, and we

Light, collaborative, and welcoming environment
Focus on employee growth and development
A genuine purpose of advancing healthcare in Brazil

João SilvaIndeed