Description
We are seeking a proactive, organized professional with strong communication skills to provide technical support to users and assist with IT infrastructure.
**Main responsibilities:**
* Level 1 technical support to users;
* Installation and configuration of Windows operating systems and software;
* Configuration and support of hardware and peripherals (printers, scanners, and general devices);
* Technical support for classes and meetings on the Zoom platform;
* Basic support and maintenance of local networks (LAN/Wi\-Fi);
* Tracking and management of service requests (tickets);
* Assistance in preventive maintenance and continuous improvement of IT infrastructure.
**Requirements:**
* Currently pursuing a bachelor's degree in Information Technology or related fields;
* Knowledge of Windows, software installation, and hardware configuration;
* Basic knowledge of networking and videoconferencing;
* Ability to diagnose and resolve technical issues;
* Strong communication skills and user-facing support capability;
* Organizational skills and sense of priority.
**Desired profile:**
* Proactive professional focused on solutions;
* Ability to work effectively in a team;
* Commitment to deadlines and quality of service;
* Analytical mindset oriented toward continuous improvement.
**Preferred qualifications:**
* Prior experience in technical support and user assistance.