Operations Coordinator

Description

Job Summary: We are seeking an Operations Coordinator for a Call Center, with a focus on people management, performance monitoring, and development of active and receptive telemarketing projects. Key Highlights: 1. Team management and personnel development 2. Focus on goals and planned deliverables 3. Dynamic environment and priority management Operations Coordinator \- Call Center We are looking for an Operations Coordinator to join our successful team. We seek a professional skilled in people management, team performance monitoring, interaction with supervisor teams, agility, dynamism, priority management, and leadership. To apply for this position, you must have prior experience in this role and proven skills in team management. You must be able to motivate and encourage your team to achieve goals and ensure a healthy, productive work routine. Additionally, you must be capable of addressing issues promptly and possess conflict resolution skills. Agility and the ability to prioritize tasks are essential for this role. Moreover, you must be organized and possess a critical eye toward team performance to identify opportunities for improving service quality. Develop and supervise active and receptive telemarketing projects and initiatives, aligned with client operational characteristics, aiming to achieve targets and ensure planned deliverables. **Requirements:** Bachelor's degree completed; Experience with KPIs and People Management; Manage and develop personnel to deliver results; Ability to handle high workload and multiple tasks; **Work Schedule:** 6 days on, 1 day off; **Work Method:** On-site; **Work Location:** Mogi das Cruzes; **Work Address:** Carlos Ferreira Lopes Avenue, 490 \- Vila Mogilar, Mogi das Cruzes \- SP, 08773\-490 **Minimum Education Level:** Bachelor's Degree