Description: Apply quickly via email: Responsibilities and desired experience: * Be the primary voice of the B2B customer within B4A * Manage projects, execute all necessary actions to deliver sold services, report project progress to customers and internal teams to ensure activities are completed to B4A’s quality standards * Monitor customer and project health metrics. * Conduct various analyses to propose data-driven actions that generate impact * Use management tools to identify opportunities and create action plans for at-risk customers * Maintain spreadsheets and control systems * Interact with other B4A departments with a focus on customer experience and support. * Provide support through multiple channels: email, phone, Google Meet, and WhatsApp * Conduct onboarding, follow-up, and reporting presentation meetings * Develop work plans aligned with the department’s strategic objectives. Additionally, continuously review and monitor progress using data * Collaborate on internal processes and products, acting as a filter and mediator between the customer and B4A. Work schedule: Monday to Friday Knowledge: Education: Bachelor’s degree — Business Administration, Business Administration with specialization in corporate administration, Corporate Administration, Information Technology for Business Management, Logistics, Public Administration Technology, Managerial Processes Technology — currently enrolled 2512180202551294771