Description
Job Summary:
Handle Chargeback-related customer service, maintain updated databases for indicator validation, invoice pending amounts, and coordinate with the department.
Key Highlights:
1. Chargeback-related customer service control
2. Maintenance of databases for indicator validation and creation
3. Coordination with the department
Movida is a company offering innovative urban mobility solutions, operating under a business model strongly oriented toward socio-environmental development. Since entering the market in 2006, it currently operates Brazil’s newest vehicle fleet and maintains branches across the country’s major cities and airports. The company is recognized as a modern car rental provider, aligned with the latest technological trends, investing continuously in fleet diversification and renewal, employee training, and exclusive services.
Guided by its devotion to service, Movida was a pioneer in introducing services such as monthly and long-term car rentals for individuals, prepayment options, and 27-hour daily rental periods. Focused on technology, it also led the industry by launching solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles.
A SIMPAR company, Movida is now part of Movida Participações, established in 2015 to manage operations in car rental, used vehicle sales, and light-vehicle fleet outsourcing management.
With over 6,000 passionate employees, Movida stands out for its innovative and straightforward approach. Customer focus and its people (“GENTE”) are at the core of its DNA!
All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory.
**Responsibilities and Duties**
* Manage Chargeback-related customer service;
* Maintain updated databases for indicator validation and creation;
* Invoice pending amounts;
* Coordinate with the department.
**Requirements and Qualifications**
* Completed high school education;
* Must have easy access to the Mogi das Cruzes region.
**Additional Information**
We offer the traditional benefits you already know—and go beyond them. Learn more!
* **TUNED IN TO YOU:** Specialized support for our employees and their families via a 24/7 hotline offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality.
* Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers.
* We understand how vital children’s and adolescents’ education is. At **MOVIDA**, we assist our employees with purchasing the **school supply kit** for their children.
* Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness.
* Through the **MOVIDA University**, our employees learn and enhance their professional development, becoming protagonists of their own careers.
* We recognize and value our veteran employees who celebrate work anniversaries. Employees with **more than 15 years** of service receive an especially grand celebration.
* **Mom’s Corner:** A dedicated space located at our headquarters in Itaim Bibi and at our administrative headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. This private, comfortable area provides all necessary **equipment for milk extraction and storage**.
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* **Totalpass:** Access to an extensive network of fitness centers and mental health and nutrition services, promoting healthy habits and well-being.
Do you identify with this position? Explore our open positions, apply, and join us in growing together with a company that expands every day.
**About Movida**
Movida (MOVI3\) is a car rental company delivering innovative urban mobility solutions tailored to every need. As a pioneer in offering services such as monthly individual car rentals, in-car Wi-Fi, prepayment, and social media chatbots, Movida became the first car rental company in Brazil to transcend the vehicle itself—helping revolutionize the car rental sector nationwide. Attuned to modern times, Movida invests in sustainability, being the world’s first publicly traded car rental company to achieve B Corporation Certification—a distinction reserved for select companies whose business models prioritize socio-environmental development. In Brazil, Movida launched Carbon Free—the first program of its kind among car rental companies—to neutralize CO2 emissions generated by its customers’ rentals.
Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. Combining innovation with strong corporate governance, Movida serves both retail customers through car rentals and corporate clients via fleet outsourcing, in addition to selling used vehicles. Following significant investments over the past four years, Movida now operates a fleet exceeding 268,000 vehicles, 259 car rental branches, and 89 used-vehicle sales points. For further information, visit Movida’s website: https://www.movida.com.br/