Collections Supervisor

Description

Job Summary: The Collections Supervisor will lead AEIG's collections team, optimizing delinquency recovery and maintaining financial health. Key Highlights: 1. Leadership and team development for collections. 2. Preventive and reactive collection strategies. 3. Management of complex cases and debt negotiation. Position Summary The Collections Supervisor will be responsible for leading and developing AEIG's collections team, ensuring efficient delinquency recovery and maintaining the association’s financial health, with a focus on continuous process improvement and loss minimization. Key Responsibilities * **Team Management:** Supervise, train, and motivate the collections team, setting individual and collective goals. * **Strategy and Execution:** Develop and implement preventive and reactive collection strategies, using a segmented, multichannel collection ladder (phone, WhatsApp, e\-mail). * **Performance Analysis:** Monitor and analyze collection KPIs (Key Performance Indicators), such as PDD (Provision for Doubtful Debts), *Collection Cost*, and *Recovery Rate*. * **Reporting and Cash Flow:** Prepare daily and weekly management reports, directly reporting results to the Board and providing *insights* for cash flow forecasting. * **Negotiation:** Manage complex cases and define debt renegotiation plans, preserving the relationship with members. Essential Requirements * Proven experience in **supervising and leading collections teams** (minimum 3 years). * Strong knowledge of negotiation strategies and collection legislation (Consumer Protection Code). * Advanced proficiency in Excel and/or CRM/ERP systems for data analysis and *dashboards*. * Completed undergraduate degree in Business Administration, Finance, Accounting, or related fields. AEIG Differentiators * Experience in the **Vehicle Protection, Insurance**, or **Mutual Associations** sectors. * Familiarity with collection automation platforms. Employment Type: Full-time CLT Compensation: R$1\.518,00 \- R$3\.632,65 per month Benefits: * Meal allowance * Transportation allowance Experience: * Collections (Mandatory) Work Location: On-site