RECEPTION ASSISTANT

Description

Job Summary: Provide operational support to the reception team, ensuring courteous and efficient guest service and organizing front office activities. Key Highlights: 1. Operational support to the reception and guest service team 2. Assistance with pre-check-in, check-in, and check-out 3. Document organization and hotel system management **Job Mission** Provide operational support to the reception team, ensuring courteous and efficient guest service, contributing to excellence in hospitality services and front office activity organization. **Main Duties and Responsibilities** * Assist with in-person, telephone, and email guest service, providing information about hotel services. * Perform **pre\-check\-in**, verify reservations, and assist with **check\-in** and **check\-out** processes. * Monitor guest requests and forward them to the responsible departments (housekeeping, maintenance, food and beverage, etc.). * Organize documents, registration forms, contracts, and other reception-related forms. * Enter basic information into the hotel system as instructed by the team. * Assist with magnetic key card control and other reception materials. * Support lobby and guest welcome area organization. * Monitor and relay guest messages, notes, and correspondence. * Contribute to meeting quality standards, internal policies, and hotel operational procedures. * Provide administrative support during peak occupancy periods or events. **Job RequirementsEducation** * Completed high school education. * Technical course or additional training in Hospitality, Tourism, or related fields is desirable. **Experience** * Prior customer service experience is preferred but not mandatory. * Experience in the hospitality industry will be considered an advantage. **Knowledge and Skills** * Basic computer literacy and familiarity with management systems. * Strong verbal and written communication skills. * Organizational ability and attention to detail. * Agility, proactivity, and willingness to learn. * Basic public service orientation. * Basic knowledge of a foreign language (English or Spanish) is desirable. **Behavioral Competencies** * Empathy and courtesy * Teamwork * Flexibility and adaptability * Professional demeanor * Problem-solving * Responsibility and ethics **Working Conditions** * Shift work schedule defined by management (6 days on, 1 day off). * Reception environment with direct interaction with guests and the general public. Employment Type: Full-time CLT Salary: R$2\.578,69 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation allowance