Job Summary: We are looking for people passionate about education and technology to work in an environment that demands multiple competencies, results orientation, and multichannel support. Key Highlights: 1. Passion for education and technology 2. Multichannel support and student assistance 3. Focus on improvements and problem resolution We are seeking individuals **passionate** about **education** and **technology**! We want you to thrive in an environment that requires the integration of **multiple competencies** and **experiences**, with a strong **focus on results**, so we can leave our legacy in the world. If, like us, you are passionate about education and technology, UOL EdTech is the place for you! **Check out this opportunity and join us as \#EdTecher!** **Responsibilities and Duties** * Assist with multichannel support (WhatsApp, Email, and Phone). * Support student assistance activities. * Collaborate in identifying improvements and potential issues. * Monitor the status of open tickets. **Requirements and Qualifications** * Microsoft Office Suite (Word, Excel, PowerPoint). **Additional Information** * Knowledge of SLAs. * Interest in Administration, Marketing, or related fields. **We are a company that transforms lives through education powered by technology, offering a complete ecosystem of solutions for students, educational institutions, and companies.** We work hard to deliver the best digital learning experience, helping remove barriers, expanding access to quality education, and leaving our legacy in the world. UOL EdTech is part of Grupo UOL, a 100% Brazilian company that has been revolutionizing the digital universe since 1996; from this legacy, credibility, pioneering spirit, and innovation are embedded in our DNA. **Discover our ecosystem** We offer a comprehensive education ecosystem that transforms lives! Our business verticals are: * **For Students:** We provide the largest online study platform, facilitating daily access to knowledge, empowerment, and shaping people’s futures. In Brazil, we operate under the brand Passei Direto, and globally under the brand Studenta. * **For Companies:** We have two business lines: Learning.Rocks delivers a complete solution to meet corporate training needs, combining technology and multimodal content; Qulture.Rocks supports companies in unlocking their teams’ potential through a people and performance management platform. * **For Educational Institutions:** We serve as the technological partner for major universities offering 100% online specialization courses, recruiting students across Brazil and worldwide. **We are passionate about education and technology** Technology fuels us—we constantly seek disruptive, technology-driven solutions to break down barriers and deliver our education solutions anywhere in the world! **The collective is stronger than the individual** We always strive for the best outcome—even if it means changing course. We’re on a long-term journey, building a sustainable, high-impact business. We are \#EdTechers, and this is our way of being and doing! **Our differences add up to fulfill our purpose** We believe diversity and plurality drive extraordinary results! Therefore, we do not discriminate based on disability, gender, sexual/affectional orientation, race/ethnicity, age, origin, family composition, or appearance. **Discover the benefits of becoming an \#EdTecher** You’ll receive a comprehensive benefits package that truly makes a difference: * Meal allowance and/or food voucher. * Health and dental insurance. * Life insurance. * Partnerships with TotalPass and ZenKlub. * Extended maternity and paternity leave. * Childcare allowance. * Up to 50% discount on postgraduate programs and MBAs from top institutions such as FIA, FAAP, and PUCRS. **And more—take a look:** * Flexible dress code: wear what makes you feel comfortable. * \#TáDeParabéns: Birthday day off. * Baby gift: present for newborns. **Learn how our selection process works** Not all processes follow the same format, but most share a similar flow: * Application (the one you submit here on Gupy). * Interview with the Recruitment & Selection team. * Technical challenge—this may include a test, case study, portfolio presentation, or even a technical discussion with the team. * Interview with the area leadership. **An important tip for you** Give your best effort at every stage, especially during application! We carefully review all applications, which may take some time. If you’re wondering when we’ll contact you, please bear with us. Everyone who applies to our positions receives feedback via Gupy—whether positive or negative. Please track your application here and in your email inbox—including your spam folder—agreed? So, shall we transform lives through education powered by technology? **Join us as \#EdTecher!**