Performance & CX Insights Analyst (Mid/Senior)

Description

Job Summary: This role involves conducting ad hoc analyses, monitoring performance metrics, facilitating governance forums, and supporting strategic decision-making through data. Key Highlights: 1. Autonomy to create, test, and transform ideas into real solutions. 2. Accelerated learning: every challenge is an opportunity to grow and innovate. 3. Sense of purpose: what begins at Flash transforms the world of work. Flash is an **intelligent ecosystem of HR and finance solutions** that simplifies all aspects of daily work management within a single platform—from onboarding and time tracking to benefits and corporate expenses. We transform complex processes into an enchanting journey, creating a **lighter, more human, and more efficient work experience for everyone.** Internally, we call this the **Flamingo Effect**: every idea, every line of code, every customer interaction resonates far beyond Flash, impacting the routines of companies and millions of people. Working here means living **the power to make things fly**, with creativity, purpose, and real impact. Join us as a Flamingo! ✨ ### **\\uD83E\\uDDA9 Why work with us?** At Flash, we believe great transformations begin with individual flights, gain strength collectively, and find direction in the values that guide us as a flock: ✨We create value with the Customer ✨We solve problems pragmatically ✨We play together ✨We deliver consistent results ✨We learn and transform### **\\uD83E\\uDDA9 Our way of working:** * Being a Flamingo at Flash means thriving in a creative and technology-driven environment, with **autonomy to create, test, and transform ideas into real solutions** that help companies and people fly higher. * **Accelerated learning:** every challenge is an opportunity to grow and innovate. * **True belonging:** no one flies alone—we always fly in formation. * **Sense of purpose:** what begins at Flash transforms how the world works. * Leave your mark on the world of work and experience with us the power to make things fly. ### **✨ Our benefits:** * **Flash Card (the beloved 'rosinha'!)** with flexible benefits: meals, groceries, mobility, health, education, culture, and well-being * Health insurance * Life insurance * Extended maternity and paternity leave + childcare allowance * Birthday day off \\uD83C\\uDF82 * Hybrid and flexible work model + home office allowance + office experiences * Exclusive discounts with partners via the Flash app * TotalPass * Pet care plan with Guapeco ### **\\uD83C\\uDF08All our positions are inclusive** * We value diversity in all its forms and believe plural teams build stronger, more human, and more innovative solutions for Flash. Therefore, all our positions are open to people of any gender, race, ethnicity, age, sexual orientation, gender identity, religion, and persons with disabilities (PwD). ### **✨ What you’ll do:** * Work closely with CX Operations, supporting ad hoc analyses and providing inputs to enable efficiency gains while maintaining quality and supporting improved management; * Monitor and investigate Customer Experience (CX) performance metrics; * Lead and report outcomes in governance forums across different business units and post-sales teams; * Build visualizations of performance metrics in dashboards; * Conduct studies based on business pain points and identify improvement opportunities; * Support senior management in strategic decision-making through exploratory data analysis, hypothesis testing, and executive presentations; * Identify, suggest, and address systemic and process improvements aimed at boosting operational performance metrics; * Collaborate with partner areas such as Products and Customer Services to generate multidisciplinary insights that enhance customers’ journeys with our products and services; * Track budget/forecast affirmation and analysis alongside the Planning team, regarding the financial health of the post-sales area. ### **\\uD83E\\uDE77 What we’re looking for:** * Education: preferably Engineering, Business Administration, or quantitative fields (not mandatory); * Analytical ability and curious mindset; * Proficiency in SQL; * Familiarity with Google Suite tools; * Proficiency in Microsoft Office, especially Excel and PowerPoint; * Experience with Business Intelligence tools (e.g., Metabase, MS Power BI, Tableau); ### **\\uD83D\\uDCCA What we expect:** * Excellent interpersonal skills to engage with diverse audiences; * Comfort with presentation routines and rituals—especially for the Senior Analyst position; * Autonomy to fly even higher; * Availability to attend the office in person at least twice per week (São Paulo, SP) ### **\\uD83D\\uDD1DDifferentiators** * Experience with CRM (HubSpot); * Experience with Metabase, Databricks, PostgreSQL; * Direct interface experience with CX; * Experience in startups/scale-ups; **Will you fly with us? \\uD83D\\uDC96** Apply now to our openings and help spread the Flamingo Effect to even more companies across Brazil! \\uD83E\\uDDA9 Follow us on Instagram @meuflash. \\uD83E\\uDD16 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.